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Merchant Assistance

How can we help?

Everything you need to configure variety packs, test checkout discounts, and launch high-AOV bundles on Shopify.

Contact Support Email: support@packmix.app
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Theme App Block Setup

Add the Packmix widget to your product page using Shopify's native 1-click Theme App Extension.

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WASM Discount Engine

Discounts execute instantly at checkout without discount codes using compiled Shopify Functions.

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7-Day Trial & Billing

Manage plan upgrades and trial status directly within your Shopify Admin billing invoice.

Frequently Asked Questions

Q: How do I place the Packmix widget on my product page?
Open your Shopify Admin, navigate to Online Store > Themes > Customize, open your Default Product template, click Add block in the Product Information section, and select FlavorMix Variety Pack or any of the 5 Packmix blocks.
Q: Do customers need to enter a coupon code to get the bundle discount?
No. Packmix is powered by a native Rust WASM Shopify Function (discountAutomaticAppCreate). The discount is calculated and applied automatically at checkout as soon as the qualifying pack threshold is met.
Q: Does Packmix work with third-party logistics (3PL) and inventory apps?
Yes. Packmix adds actual underlying product variants to the cart alongside custom line item properties (e.g. _pack_id). Your warehouse, 3PL, and inventory management systems receive exact SKU-level quantities.
Q: What happens when my 7-day free trial ends?
Your selected plan (Starter $19/mo, Growth $29/mo, or Pro $49/mo) automatically transitions to your regular 30-day Shopify billing cycle. You can upgrade, downgrade, or cancel at any time.