Refund & Cancellation Policy

1. 7-Day Free Trial Cancellation

Every Packmix merchant is entitled to a full 7-Day Free Trial on any plan. You may cancel your subscription at any point within the 7 days without incurring any charges:

• To cancel during the trial, simply uninstall Packmix from your Shopify Admin (Settings > Apps and sales channels > Packmix > Uninstall).
• Upon uninstallation, Shopify automatically nullifies any pending subscription charge.

2. Subscription Billing Cycles

Packmix charges are billed on recurring 30-day billing intervals directly through your standard Shopify invoice. All billing transactions, prorations, and tax collections are governed by Shopify's Billing terms.

3. How to Cancel After Trial

You can cancel your subscription at any time by uninstalling the application from your Shopify Admin. When you uninstall:

• Your subscription is immediately cancelled for all subsequent billing cycles.
• The Packmix WASM discount function is deactivated, ensuring no unexpected discount behavior on your storefront.

4. Refund Requests

Because Packmix provides a 7-day risk-free evaluation period, recurring subscription fees are generally non-refundable once billed. However, we evaluate refund requests on a case-by-case basis in circumstances such as:

• Verifiable technical issues that prevented the application from functioning on your store and which our engineering team could not resolve within 48 hours.
• Accidental plan selection reported to our support team within 24 hours of charge generation.

5. Requesting Billing Assistance

To submit a refund inquiry or billing clarification, please contact our support team with your .myshopify.com domain and charge details:

Support Email: support@packmix.app